Privacy Policy

1. Who We Are

Velora Studio ("we", "us", "our") is a web design and digital marketing agency based in Durban, KwaZulu-Natal, South Africa. We operate under the domain velorastudio.co.za and can be contacted at hello@velorastudio.co.za.

2. Information We Collect

We collect information you provide directly to us, including:

• Name and contact details (email address, phone number)
• Business information shared during project enquiries
• Messages and communications sent through our contact form
• Any additional information you choose to share with us

We may also collect non-personal technical data such as browser type, device type, and pages visited through standard web analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes
• Deliver the services you have engaged us for
• Communicate with you about your project
• Send relevant updates or information you have requested
• Improve our website and services
• Comply with legal obligations

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal information on the following legal grounds under the Protection of Personal Information Act (POPIA):

• Contractual necessity — to fulfil our obligations to you as a client
• Legitimate interests — to respond to enquiries and improve our services
• Consent — where you have explicitly agreed to receive communications from us

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Client project data is typically retained for up to 3 years after project completion. You may request deletion of your data at any time.

6. Sharing Your Information

We do not share your personal information with third parties except in the following circumstances:

• Service providers who assist us in operating our business (e.g. email and hosting providers), who are bound by confidentiality obligations
• Where required by law or legal process
• With your explicit consent

7. Cookies

Our website may use basic cookies to ensure the site functions correctly. We do not use tracking cookies for advertising purposes. By continuing to use our website, you consent to the use of essential cookies.

8. Your Rights

Under POPIA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to the processing of your information
• Withdraw consent at any time

To exercise any of these rights, contact us at hello@velorastudio.co.za.

9. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
hello@velorastudio.co.za
083 448 4610
Durban, KwaZulu-Natal, South Africa